Refund Policy

At Lux Home Decor, customer satisfaction is our top priority. We strive to provide high-quality products and excellent customer service, but we understand that sometimes things don't go as planned. If you are not completely satisfied with your purchase, please don't hesitate to contact us. We offer a hassle-free return and refund policy to ensure that our customers are satisfied and have a positive experience shopping with us.

To request a refund, simply contact our friendly support team within 14 days of receiving your order. We will be happy to assist you with the return process and answer any questions you may have. In order to qualify for a refund, items must be returned in their original condition, with all packaging and materials included. Please note that return shipping fees will apply for all refunds.

If the item has already been shipped or you wish to return the item, a 25% restocking fee will be charged in addition to the cost of shipping. This means that the refund amount will be equal to the purchase price minus the cost of shipping and the 25% restocking fee. We value your business and appreciate the opportunity to make things right. If you have any questions or concerns about our return and refund policy, please don't hesitate to reach out to us. We are always here to help and we want to ensure that you have a positive experience shopping with us.

To Initiate a Refund Contact Us